VanVue has provided organizational and process improvement services to utilities and municipalities throughout the U. S. Our clients have included a broad range of business structures with a varying approach to and mix of service provision.
VanVue has assisted a number of utilities in assessing their organization, processes, and third party vendors related to customer services and operations. We have a proven record of delivering economically feasible, applicable, and successful assistance in a timely manner within budget. In performing these assessments, VanVue evaluates the current state of the applicable operational areas. Using its knowledge of industry best practices, VanVue takes a proactive approach of identifying economically feasible opportunities for increased efficiencies aimed at trimming cost and labor burden while improving customer service. We consider specifically those opportunities that will best fit the strategic direction of the utility going forward. We believe this is what provides the most value to our clients.
Simple, Powerful Solutions
We live in a world of rapidly evolving technologies. Now more than ever public acceptance and usage of these technologies is driving customer expectations and demands on their utility service providers. Customers want their utilities to communicate and transact business when, where, and how they prefer. Many customers are no longer satisfied with receiving a paper bill and mailing in their payment. They want options, and options can cause an increasing strain on already tight budgets and support staff resources. VanVue understands the careful considerations and planning critical to successfully navigating through these challenges.