Core Services

Core Services

While VanVue is pleased to offer a complete array of industry specific services, our core service offerings are firmly planted in the Customer Related Operations and Support processes paramount to the success of our clients. Our experience and knowledge provide us with the integrated tools needed to deliver services that are as unique as our clients are.

Customized Services

With foundations in Utility, Financial, Customer, and Information Technology Services, VanVue has a seamless platform from which to offer customized services that assist our clients in answering the emerging needs and pressures they operate in every day. We know those challenges do not end with office hours and reports on a shelf do not ease them.

VanVue establishes an understanding of our clients’ needs and crafts tailored solutions to provide the right-size, innovative, unique solutions to complex problems or clients want and need. We deliver services from studies and research to hands on assistance and extensions of staff; VanVue is focused on our clients’ wants and needs.

Meter-To-Cash Integration and Process Enhancement Services

VanVue brings a depth of experience in both the technologies and processes of industry meter-to-cash services. With an unbiased and independent perspective, we collaborate effectively with our clients to deliver the optimum solutions. VanVue delivers relevant assistance with client CIS implementation and integration initiatives; customer contact; meter and field service; billing and payment and many other services, management, methods and technologies.

A sampling of our Meter-To-Cash and Process Enhancement Service Offerings:

Evaluation, Studies, Strategies, Recommendations, Implementation, and Assistance related to:

  • Customer Satisfaction 
  • Customer Relationship Management
  • Customer Self Service 
  • Customer Contact Management
  • Customer Billing and Presentment
  • Customer Communications
  • Customer Outage Communications
  • Customer Service Outsourcing
  • Customer Service Vendor Selection & Management
  • Customer Payment and Collections
  • Meter Services and Data
  • Outage Management
  • Grid, Smart Grid
  • Data Management
  • Process and Procedure Efficiency
  • Best Practice & Improvement
  • Benchmarking 
  • Management Assistance 
  • Business planning 
  • Technology, Billing, Finance, Metering, and Communications technologies and systems
  • Organizational change management
  • Governance, Compliance, Regulation
  • Business Intelligence
  • Resource/Capital (including Human) Management and Best Use
  • Systems and other infrastructure/support